7th July 2020
The Property Market is once again open for business (safely)
7th July 2020
The Property Market is once again open for business (safely)
Please Note: As government guidance changes so too will the contents of this page. Please check back regularly for the latest advice.
As of the 13th May 2020 the government have eased restrictions regarding the housing market. They are allowing people to view properties in person, as well as allowing house moves to take place. Whilst this is not a return to how things were pre-outbreak, it does allow buyers and sellers to complete their sales and move property, and opens up viewings to take place in person (so long as the appropriate safety measures are adhered to).
This is an uncertain time for all of us. We want to reassure all our clients past, present and future that we are still here and still working our hardest on your behalf. All our offices are open, with reduced staff members to enable the appropriate social distancing to take place. Our remaining staff are working from home and doing a fantastic job for all our clients.
All our systems are web based (including our phones) allowing us to continue working remotely in the same professional manner as always, using all the same methods of communication.
The latest government information related specifically to home movers can be found here
In a nutshell viewings, valuations, exchanges and completions can now take place, either virtually or in person. We'd like to point out that the guidance does state that where things can be done virtually they should, particularly viewings. This helps reduce risk to those taking part. Should you have a clear commitment to buying a property after you have seen it virtually, then a meeting will be arranged to view the property in person.
Please see below for more detailed information about how our practices have changed to adapt to the current conditions.
We will be visiting properties where necessary, or where a client would prefer a face to face meeting. When attending properties we will be adhering to strict infection prevention controls, and we would ask that you do the same. Where possible please ensure that the number of individuals in a property is minimised.
Preston Baker staff are also employing additional measures with gloves and facemasks.
We would ask, where possible, to communicate through email. If you need to make a cheque payment through the post, please ensure it arrives in branch by the due date, or alternatively speak with us to arrange alternative electronic means of payment. We would ask for payment electronically (bacs or faster payments).
We will continue to market your property to any interested party. The majority of our marketing is digital and can continue where requested. With properties now open for viewing in person, we will be seeking your preference in this regard. If you would prefer for viewings to be carried out virtually, we will do so.
We have the technology available to create a full 3D tour of your property. For some this will be included in your marketing already, for others this would be an additional cost. We have added an example video below.
We can also educate you on how to perform a virtual walk-through with an interested party using a video call through Zoom.
We can perform a valuation of your property using a video call or in person.
Virtual Valuation - If you do not feel comfortable having people in your property right now, you can still put your house on the market using virtual technology. You can give us a tour of your property using a phone or tablet, and we can share our screen with you to give you relevant information surrounding the housing market and the various marketing options we have available.
We use a web based platform called Zoom. Instructions on how to install Zoom to your device are below.
Whilst you are waiting for the date of your valuation appointment, you can:
In Person Valuation - Should you wish a valuation in person, we will bring to the meeting a variety of safety equipment for the valuer and the client. Where possible we'd ask for there to be as few people in the property as possible, to help minimise risk. Our Personal Protection Equipment (PPE) will include (but is not limited to) face masks, gloves, hand sanitiser and cleaning wipes.
If you’re feeling the need to sell you can be sure there are more people out there feeling the need to buy, and this is just as true for people looking to move rental properties.
If you are looking to buy or rent a property you may find viewing a property in person to still be restricted, depending on the preferences of the seller or tenant that lives in the property. Though the option to view in person is now sanctioned by the government, the guidance does state to minimise face to face meetings where possible. Simply put, some clients have medical conditions that make them high risk, or they may not wish to have people in their homes whilst the corona virus is still out there.
Where possible we are providing Video and 3D Tours of properties to help in these scenarios.
Where not possible we are educating our Vendors / Sellers / Landlords how to host a video call to show you round the property virtually.
If a Vendor / Landlord / Tenant is happy to allow people into their property, we will be taking precautions to keep everyone safe.
Can now be carried out in person as well ass virtually.
For virtual valuations we use a web platform called Zoom to video call you in the comfort of your home. You can give us a guided tour of your property where we can have a conversation and ask questions. Once we have appraised your property, take a seat and we can screen share our findings and discuss your marketing options with you.
Should you wish a valuation in person, we will bring to the meeting a variety of safety equipment for the valuer and the client. Where possible we'd ask for there to be as few people in the property as possible, to help minimise risk. Our Personal Protection Equipment (PPE) will include (but is not limited to) face masks, gloves, hand sanitiser and cleaning wipes.
We can now carry out viewings virtually and in person. Where we have a 3D Video Tour this should suffice. If you want a more detailed look we can offer virtual viewings where the vendor is willing and able to do so. We would recommend using Zoom as a method to connect buyers and sellers, tenants and landlords.
For in-person viewings, we will request that you view the property virtually first. This will help give you an idea as to whether this property is for you, and in cases where it isn't prevents unnecessary contact between individuals. Once you have viewed the property virtually, you will be able to book an appointment to view in person. We will bring to the viewing a variety of safety equipment for the buyer and the agent. Our Personal Protection Equipment (PPE) will include (but is not limited to) face masks, gloves, hand sanitiser and cleaning wipes.
Face to face inspections will be resuming where tenants feel comfortable letting people into their homes. For those tenants who do not wish a visit in person, we will arrange inspections by video call where possible. This will allow us a chance to look at the property until the restrictions on social distancing are lifted.
This is just a temporary measure to ensure your investment is being treated well in the meantime, and we will of course perform a full face-to-face inspection once we are able to do so.
We understand this is a very troubling time for yourselves and many of you may be concerned in regards to rental payments. Regretfully, we have not been given any information from the Government or the Association of Residential Lettings Agents with clear guidance for landlords.
We are still working for you and with you and will continue to do so for as long as we are able.
We encourage all our tenants to report issues via our online reporting system.
We will continue to work on all maintenance requests but we will continue to prioritise emergencies as outlined in the tenant handbook.
If you are having concerns with paying your rent during this time please contact your property manager
Leeds, Doncaster, Sheffield – firstname.lastname@example.org
York & Selby – email@example.com
We will speak to your landlord in regards to any concerns and work on your behalf to come to the best solutions moving forward.