Preston Baker Estate Agents achieves ‘Standard of Excellence’ to make The ESTAS shortlist for 2022
The Leeds city centre office of Preston Baker, which houses the company’s specialist New Homes team, has been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS - the biggest award scheme in the UK residential property industry.
James Baker, Preston Baker’s New Homes, Land and Planning Director, said: “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October.”
Preston Baker has a specialist New Homes team, focussed on only new builds, giving exceptional service to home movers and developers throughout Yorkshire.
The ESTAS, sponsored by Coadjute, honours the best agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings.
This year for the first time ESTAS have introduced a ‘Standard of Excellence’ which all shortlisted firms must attain to make the shortlist.
Six hundred agents, conveyancers and mortgage brokers have been shortlisted around the UK, making those shortlisted one of the top property firms in the UK. The regional and national winners will be announced at the 19th annual ESTAS ceremony held in London on 14th October this year. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Phil Spencer said: “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, founder of ESTAS, said: “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Dan Salmons, CEO at Coadjute, said “We are proud to work with ESTAS to bring together the very best conveyancers, agents, and brokers under one roof. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately. Our network seamlessly and securely connects the systems that agents, conveyancers and brokers use, enabling professionals to see progress and share documents, cut transaction times, and give even better customer service. We are therefore delighted to be supporting ESTAS and the whole property industry to celebrate the best service, and the benefits of working together”.
The ESTAS Awards are also sponsored by Platinum Partner Gazeal and Principle Partner PayProp. For more information about ESTAS please visit www.theestas.com
Picture shows the Preston Baker New Homes team.
