Future leader Zoe enjoying career success at Preston Baker Estate Agents

Zoe is now a Client Services Manager

Zoe Dixon, a Client Services Manager with Preston Baker Estate Agents, thanks the company for making her career after taking her on with no previous property industry experience.

Since joining the company as a Negotiator in Selby just over three years ago, Zoe is now a Client Services Manager, managing staff and has been selected to join the company’s Future Leaders Programme.

Zoe, who lives in Thorpe Willoughby, said: “After studying Marketing and Management at university I wasn’t really sure what I wanted to do. I worked in commission-based sales in retail at first, before speaking to Preston Baker Estate Agents.

“I love working with people, giving exceptional customer service and interiors and the role of Negotiator in Selby was one I knew I would enjoy. Preston Baker employed me without any previous property experience, gave me a full induction programme and amazing support and training from day one.”

Zoe added: “At Preston Baker you don’t have to be here for years and years to progress; it’s more about showing the right attitude.”

When Covid hit, Zoe was furloughed for a short time before returning into a new role as Client Services Manager following a complete restructure of the company. The company, which covers Leeds, York, Doncaster and Selby, is growing its market share and during lockdown has revolutionised its structure, with the focus on enabling individual employees to flourish doing what they do best and in doing so give the best possible service.

“I feel like the Client Services Manager role is made for me,” said Zoe.

“I absolutely love being at the forefront of customer service and being responsible for delivering an exceptional customer experience. Whether you are buying or selling a house it can be a very stressful, overwhelming time and we are here to make it as easy as possible, from start to finish.

“There are many reasons why people move and we will always take the time needed to help and support people through the process, keeping them updated throughout. We pride ourselves on providing a premium service and always being available for people via text, WhatsApp or a call.”

Looking to the future, Zoe is keen to take full advantage of the Future Leaders Programme and would like to manage a larger team in the future.

“The last year or so has been tough, but Preston Baker has taken the time to restructure, to innovate and it’s such a positive place to be. I am so grateful for the opportunities that have been presented to me.

“The company has launched the Preston Baker Academy which offers openings for graduates with a very structured induction and training programme and clearly defined progression routes through the company.

“The training is second-to-none and you gain transferrable skills. It is a fast-paced environment, but it’s exciting to be part of it.

“I think lots of people are like me and come out of university not really knowing what they want to do and Preston Baker gives real career opportunities to people with the right attitude.

“I have had training in all aspects of buying, selling and progression and it really has been the making of me.”

In her spare time Zoe loves to spend time with family and friends, travel (when permitted) and go on long dog walks with her Cocker Spaniel Luther.

Pictures show Zoe.